Refunds

This page describes the shop's voluntary 30-day guarantee and how it relates to statutory consumer rights for digital content. It is not legal advice. Have counsel review it before you rely on it.

30-day money-back guarantee

If a paid file is not useful for your organization, email contact@privacytemplate.com within 30 days of purchase. Tell us the order email and the product. We will refund the amount you paid. You do not have to ship anything back; these are digital files.

Statutory withdrawal for digital content

EU/EEA consumers often have a 14-day right to withdraw from distance contracts. For digital content supplied immediately, that right normally ends once performance starts, if you consented to immediate delivery and acknowledged that you would lose the right. Our checkout asks for that consent. Starting the download is the point at which performance starts.

The 30-day guarantee is a voluntary extra. It still applies after you download. Statutory rights that cannot be waived, including rights for a file that is not as described, are not limited by this page.

How to request a refund

Email contact@privacytemplate.com. Refunds are issued through Stripe to the original payment method. Terms describe the license that ends if we refund the order.